Terms & Conditions
Note to Our Clients: Balloons are, by nature, temporary items.
Although Balloons R Up uses only the finest quality balloons, some balloons will occasionally deflate sooner than expected and will also be adversely affected by wind, rain, rough handling, sunlight and other uncontrollable factors.
Latex balloons pose no threat to humans, wildlife or the environment when handled responsibly. Broken or uninflated balloons can cause harm to young children and pets and should be disposed of immediately. Children under the age of seven (7) should be under constant adult supervision while playing with latex balloons.
Balloons are a choking hazard and clients are responsible for not giving balloons to children three (3) years of age and younger. Our latex balloons are 100% biodegradable, but should not be released. They should be disposed of in a rubbish receptacle.
Inhaling helium can cause dizziness, nausea, vomiting, loss of consciousness and even death. Under no circumstances inhale helium from a balloons or from a helium tank. Inhaling helium is dangerous and can result in asphyxiation.
The client understands that some décor items may be affected by temperature and humidity and that Balloons R Up cannot be held responsible for the décor in uncontrolled climate, such as rain or extreme heat and/or unforeseen acts of nature.
We NEVER guarantee perfect results with balloon decor outdoors. However, we further state that we will do everything in our power to make sure the decor will hold up by using the BEST quality of balloons.
In the event that weather or other unforeseen act of nature prevents Balloons R Up to decorate Sponsor’s event, the decoration booking fee can be applied to another day/event within 12 calendar months from the original date of event, subject to Balloons R Up’s availability. No refunds will be given.
Balloons R Up is not liable for actions by others or weather conditions beyond Balloons R Up’s control. In that case Balloons R Up retains the right to abort the project at any time should we believe that to continue may damage the reputation of the client and/or Balloons R Up and/or cause a safety hazard.
All outdoor decorating must be conducted in a safe manner and there must be an indoor rain contingency plan. In the event of cancellation without such a contingency, the client agrees to compensate Balloons R Up with the full booking fee.
Client is responsible for providing all permits and licenses.
Client agrees that there will not be any other balloons or balloon decorating companies on the site that Balloons R Up does work on for client’s event. If there are other balloons or balloon decorating companies on client’s Balloons R Up reserves the right to refuse the decoration job and the total booking fee will be due to Balloons R Up.
We are able to deliver locally 7 days a week.
As all our balloons are supplied inflated we can only offer a local delivery (15 Miles from B50 4NP) or a collection service. If you have any questions please get in touch.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Client understands that reserving Balloons R Up to be available for an extended amount of time on the day of client’s event limits the number of other events Balloons R Up can serve the same day. Client also understands that parts or all of her/his order will be custom made and supplies will be purchased ahead of time. Therefore, all payments and deposits made will be due to Balloons R Up and are non-refundable.
It is understood that Balloons R Up executes this agreement as an independent contractor and not as an employee, and that Balloons R Up shall have exclusive control over the means, method and details of fulfilling this obligation under this agreement, except for date(s), time(s), and length of service..